Envox CT Connect
Envox CT ConnectTM enables business applications to manage, monitor and control calls across multiple locations within mixed telephony switching environments. The software supports the leading PBX/ACDs and IP communication environments. For original equipment manufacturers (OEMs), independent software vendors (ISVs), application developers, and integrators looking to expand their reach into the call center/contact center market segment, Envox CT Connect provides the ability to:
add telephony features to their customer's existing business applications
expand their businesses by providing current - and new - customers with ways to enhance their existing contact centers
integrate new features and functionality into legacy systems while maintaining their customer's investment in existing equipment and infrastructure
support new communication environments such as IP, with minimal changes to the application
Envox CT Connect is computer telephony (CT) call control server software capable of connecting a wide range of telephone switches to a variety of data processing environments. The software's client/server technology supports industry-standard hardware, operating systems, network services, and call control programming interfaces such as C, C++, Java, TAPI, and ActiveX, letting application developers easily integrate more intelligent call control features into their existing business applications.
Key Features
reduces the time, cost, and complexity of adding 3rd party call control features to contact center solutions
improves time to market
integrates to all common PBX/ACDs including emerging IP PBXs
allows developers to deploy applications in new communications environments with little or no change to applications
Applications
Customer relationship management (CRM)/e-CRM
Call recording and quality monitoring (QM)
Contact center workforce management applications
Contact center
Help desk
Interactive Voice Response (IVR)
Screen pop
Description
